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1. Registered Users who have purchased Products through the Site have the right to withdraw from the contract concluded with Audio Video Component, without any penalty and without specifying the reason, within 10 (ten) working days from the date of receipt of the goods, unless otherwise specified. The return must be exercised following the procedure indicated on the Site. Once the return authorization email has been received, the Registered User must return the purchased Products to Audio Video Component—via direct delivery or shipping using a carrier of their choice and at their own expense—within 10 (ten) working days from the date of authorization. Products must have the original label attached, be properly packaged with protective film to preserve the original packaging, and be accompanied by any accessories in perfect functional and aesthetic condition. Products must be shipped to the following address: Audio Video Component - Via Barbaresco, 28 - 10127 Turin, Italy. For any information, contact Audio Video Component by email at This email address is being protected from spambots. You need JavaScript enabled to view it..
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2. Pursuant to Art. 67, paragraph II of the Consumer Code, substantial integrity of the Product to be returned is a necessary condition for exercising the right of return. Products must not have been damaged and/or altered and must have the original label attached.
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3. For exercising the right of return, it is not required that the goods to be returned be insured against theft and accidental damage during transport. However, since the risk inherent in the return of goods rests with the buyer, Audio Video Component invites buyers intending to exercise the right of return to insure the shipment, at their own expense, for the value indicated in the purchase order confirmation email.
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4. In accordance with Art. 67, paragraph IV of the Consumer Code, only after the return of the Product and after verifying compliance with points 1, 2, and 3 above, Audio Video Component will proceed, within 14 calendar days of receiving the goods, to refund the amounts paid by the Registered User for the Product, minus the initial shipping fee, as indicated in the order confirmation email. The refund amount, on which no interest will accrue, will be communicated via email and credited to the same payment method used for the purchase or via bank transfer. The Registered User retains the right to take advantage of current commercial offers.
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5. Pursuant to Art. 55, paragraph II, letter d) of the Consumer Code, the right of return is excluded if the sale involves custom-made, consumable, or personalized Products, or products that by their nature cannot be reshipped.
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